Clear, comprehensive, and robust frameworks that govern the way in which water and sanitation services are delivered form a critical foundation for building a strong sector. These set out the ‘rules of the game’ including who is permitted to act as a service provider, who regulates services, the requirements for oversight and reporting and setting of standards. Without such clarity the sector remains fragmented and confused, with poor prospects for scaling up even the most promising pilots and innovations.
We support our clients to formulate policies that provide clear direction to the water and sanitation sector and develop policy implementation tools, from legal frameworks to sector guidelines. We also work to develop regulations that incentivise the delivery of quality, equitable and efficient services by protecting consumer rights, limiting environmental impacts, and promoting professionalisation by establishing KPIs, operating procedures and performance evaluations.
• Technical inputs into a national Decree on rural water services; World Bank, Vietnam: Review and inputs into a legal document governing investments and management of rural water services.
• City-wide Inclusive Sanitation Services Assessment and Planning Tool; Bill and Melinda Gates Foundation: Institutional expertise to facilitate the piloting of an investment decision making and regulatory tool for urban sanitation services in Zambia, Tanzania and Uganda.
• Community Water and Sanitation Agency organisational reform process; Government of Ghana: Facilitation of extensive consultation processes with relevant ministries to determine effective reform pathways in rapidly changing national water sector.